Battery health and fast drain issue iphone 15
Dear Apple Support Team,
I am writing to bring to your attention a concern regarding the battery performance of my iPhone 15, which is still under warranty.
- Device: iPhone 15
- Purchase Age: ~11 months old
- Battery Health: 90% (as per iOS Battery Settings)
- Cycle Count: 309 (as per diagnostic data)
- Usage Pattern: Normal daily use – social media, WhatsApp, emails, and light camera usage. No heavy gaming or intensive applications.
According to Apple’s official guidance, iPhone batteries are designed to retain up to 80% of their original capacity after 1000 cycles. However, my device has already degraded to 90% in less than a year, despite moderate usage and within only 309 cycles.
This rate of degradation appears to be abnormal and inconsistent with Apple’s stated standards as well as with general customer experience. I have already contacted support earlier, and while the diagnostic tool reported the battery as “normal,” the practical numbers clearly indicate faster-than-expected degradation.
I kindly request:
- A detailed re-evaluation of my device’s battery condition.
- Clarification on why such rapid degradation has occurred despite normal usage.
- If confirmed as abnormal, consideration for a battery replacement under warranty.
I have trusted Apple for its quality and reliability, and I believe this concern deserves due attention. Please let me know the next steps or if further diagnostics at an Apple Authorized Service Provider are required.
Looking forward to your resolution.
iPhone 15, iOS 18