Voice Control and Siri conflict causing major accessibility issues on iPad Pro

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Level 1

4 points

Voice Control and Siri conflict causing major accessibility issues on iPad Pro

I have a problem that only seems you need to my particular device. Using accessibility functions like voice control and Siri together seems to create constant issues with my screen not being able to turn on, or the screen is very dim and responsive. As a quadriplegic I rely on Voice control to navigate this device, however after talking to several senior advisors, no one has been able to solve my problem. As a matter of fact, they've been very capable of passing me to another senior advisor after promising Solutions, callbacks, and check ins.

Needless to say I'm very livid and I'm looking for solutions to help solve this problem on my own. I've asked for a replacement several times and have been denied. I've had AppleCare for the duration of my purchase of this device. I want results. I have over 60 videos of this device not working as it should. Many of these devices have already been shared with the senior advisor cease to contact me further on the matter. I'm seeking help from the community to either:

Contact Apple in a more formal method for complaints

Fix the issue of my screen blanking out, even though the device is plugged in and screen is set to never time out

Fix the number overlay issue I'm having with the keyboard regarding voice control

Fix the issue between Siri and voice control fighting over the microphone usage

Fix the issue with Siri not responding from the home screen when settings are set for Siri to respond from home screen

Fix the issue of voice control not responding from home screen

Fix the issue of up volume plus down volume plus power button not resetting the iPad properly

Fix the issue of the screen blanking out one or two seconds after a reset

I don't think these are hard issues to fix, Plus you could also take this device away from me for testing, maybe it would be helpful to you and your company in someway to prevent this sort of thing from happening to someone who relies on it so much. As of this message, I've had to do several workarounds which is never turned the device off, and always keep it plugged in. When not in use I dim the screen. Is this how you intended this device to be working? It's an iPad Pro. One TB. Lots of money. Lots of problems. Community, please help me, I don't know who else to turn to.

[Re-Titled by Moderator]

Original Title: I have tried everything!

iPad Pro, iPadOS 18

Posted on Aug 31, 2025 01:45 AM

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Answer 1

brbo

Level 8

38,107 points

Sep 1, 2025 10:39 PM in response to racloarc176

Hi, and welcome to this Apple (user-to-user) Community! :-)

Re: "Using accessibility functions like voice control and Siri together seems to create constant issues with my screen not being able to turn on, or the screen is very dim and responsive."

Those who really know the accessibility software best are often those, like yourself, who make use of the accessibility features on their devices during a lot of their time.

Am no expert myself. We are all Apple users, like yourself in this community.

Yet, your post to the community deserves some response.

Apple's software is continually being updated and features improved. Updates are not always easy to become familiar with, as new ways of working sometimes have to be established, and integrated into the workflow.

Apple carefully documents how each of the features can be set up to work on various devices. For iPad, there's a whole section about the accessibility features in the Table of Contents in the iPad User Guide.

as well as YouTube videos about the accessibility features and how they work. Generally all that documentation keeps pace with the improved and added features that appear in updates.

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Re: "I'm looking for solutions to help solve this problem on my own"

"I don't think these are hard issues to fix,"

Sorry to read about all those troublesome issues you are facing: As explained, am no expert myself, and we don't have a lot to go on for what is triggering all the various issues you face. Messaging in community has limitations.

We do not know which iPad Pro model you have, or which iPad OS 18 version is installed.

Keeping iPad up-to-date with the newest iPadOS software version often sidesteps issues:

About iPadOS 18 Updates - Apple Support says iPadOS 18.6.2 is the latest version

" This update provides important security fixes and is recommended for all users."

(Note: It is always wise to back-up your iPad first, before updating the iPadOS version)

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Re: "Fix the issue of screen blanking out, even though the device is plugged in and screen is set to never time out"

Apple Support's online article: See how to: Keep the iPad display on longer - Apple Support

Eg: says:

"The iPad display eventually dims and locks (for your security). If you need the display to stay on longer (for example, when you’re navigating with Maps), you can change how long it takes iPad to automatically dim and lock."

_________________________________

"Change when iPad automatically locks

You can set how long it takes iPad to automatically lock.

Go to Settings > Display & Brightness > Auto-Lock, then choose a length of time.

Delaying or preventing Auto-Lock may increase power consumption."

___________________________________________________________________

You may want to check how to: Adjust the screen brightness and color on iPad - Apple Support

Eg says:

"On iPad, you can make your screen dimmer or brighter (dimming the screen extends battery life). You can also adjust the screen color and brightness manually or automatically with Dark Mode, True Tone, and Night Shift."

✽ "Adjust the screen brightness manually"

"To make your iPad screen dimmer or brighter, do one of the following:

Open Control Center, then drag up or down.
Go to Settings > Display & Brightness, then drag the slider.

✽ Adjust the screen brightness automatically

iPad adjusts the screen brightness for current light conditions using the built-in ambient light sensor.

Go to Settings > Accessibility.
Tap Display & Text Size, then turn on Auto-Brightness.
Turning off Auto-Brightness may increase power consumption.

✽ More details in the above article.

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Re: "Fix the number overlay issue I'm having with the keyboard regarding voice control"

Eg: The video below gives useful tips on overlays ... eg: seems numbers may dim until voice activated ?

There are other overlay options too.

https://www.youtube.com/watch?v=eg22JaZWAgs

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Continued below in another post : ie: post was too short to address everything, yet too long for acceptance

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Answer 2

brbo

Level 8

38,107 points

Sep 1, 2025 10:37 PM in response to racloarc176

Re: "Fix the issue between Siri and voice control fighting over the microphone usage"

Who is in control ? You can : Use Voice Control commands to interact with iPad - Apple Support

Above article explains many things : Eg: Did you do the download yet ,,, ie: when you set-up Voice Control ?

Else: If not already using them:

Also explains how to use: "Dictation mode" "Spelling mode" "Command mode" for more control.

Also: With Voice Control, you can review the full list of commands, turn specific commands on or off

and even create custom commands.

How to customize Voice Control commands on your iPhone, iPad, and iPod touch - Apple Support

______________________________________________________________________________________________

Re: "Fix the issue with Siri not responding from the home screen when settings are set for Siri to respond from home screen Fix the issue of voice control not responding from home screen"

Wondering what happens ...

✽ eg: You ask Siri (or "command" Voice Control) to do something .... nothing ?

or

✽ You summon Siri (or Voice Control) and all is quiet ... try asking ?

Seems Siri used to say "Uh Huh ?" but now may expect we just ask a question or give a command etc ?

"Hey Siri, what's the weather going to be like today in (your city) "

______________________________________________________________________________________

Re:"Fix the issue of up volume plus down volume plus power button not resetting the iPad properly"

"Fix the issue of the screen blanking out one or two seconds after a reset"

For general use:

To Restart iPad: See how to: Restart your iPad - Apple Support for an iPad with (or without) a Home button.

or

For a factory Reset: See: How to factory reset your iPhone, iPad, or iPod touch - Apple Support

______________________________

If nothing above is helpful to you, or you already tried those tips:

If you haven't yet contacted them :

Apple's Accessibility support team are the ones who can often assist in relation to accessibility software.

An article about contacting them is available online (link below):

How to contact Apple for help with accessibility features - Apple Support

They have their own website: (info. / support / contact options etc.)

Accessibility Support - Official Apple Support

They also invite and welcome feedback:

To provide feedback about an accessibility feature on an Apple product,

email the Accessibility team: accessibility@apple.com.

All the best :-)

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