Lost cellular data after iOS 18.6.2 update

Hello -

Our cellular provider is TMobile. We have 3 phones on our account. We recently had this exact same issue on all three phones. I troubleshooted all remedies found from google searches. (That is actually how I found your question here.) I finally called TMobile and somehow "gremlins" adjusted our account to be WITHOUT internet provided. Holy smokes. That's crazy....right? Anyhow the fix to our issue was for TMobile to "fix" the account and then they had to provide new eSIMs for all three phones. What a hassle. 3 hours later all cellular data was restored.

mbeiter wrote:

Soon after installing the iOS 18.6.2 update my iphone and husband's iphone lost cellular data.

We are unable to make or receive calls.

\We have tried all of the tricks, restart, reset network settings, etc.

Hmmm... never heard this before.

ref: Restore your iPhone to factory settings using a computer - Apple Support

Restore your iPhone from a backup

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Restore iPhone from an iCloud backup

Restore all content to iPhone from a backup - Apple Support

Two separate phones with the same carrier(?)

Did you call your carrier/cell provider and see whats up? They can re-provision your device(s) from their end.

report back your success or failure

Have you tried the trick of contacting your carrier?

Asking if they have a local outage?

Are you aware that on August 30 Verizon had a nationwide outage that affected 18,000 phones across the country?

You can check up on them yourself→Down Detector - Crowdsourced Outage Check

No matter how annoyed you are, the only place that can fix cellular connectivity problems is your carrier. What did they say when you called them?

The one possible exception is if you have a 3rd party VPN installed, even if you are not using it. If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN, then restart your device. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN, but probably shouldn't.

Thanks for following up and reporting how it was fixed.

I’m having the issues for a week. No reports of service down. Getting very annoyed

iPhone 6s 18.6.2 update on