Carrier cannot unlock my ipad
I purchased 2 10th gen ipads in 2022 for my kids. They have cellular. I purchased in full from an att store and put them on my plan. I set up applecare for both. My daughter was more careful and did not need hers replaced. My son had his replaced in 2024, and just a few days ago. I recently decided to switch from att to mint mobile because att charged too much and the price kept creeping up. I was able to unlock my daughter's ipad on the att site, and activated a new esim on that device with relatively no trouble. My son’s is another story. The esim will not activate because att has it locked. They told me I had to wait another 180 days, which makes no sense because I fully purchased this ipad 4 years ago, and have been no help. I went into an att store and they were a little more helpful, but it is still locked, I will see if they can get it. The two old ipads are on the apple care avcount. Should I remove these? Could this be the issue? They are the 2 on the bottom. These were returned to apple, and I assume destroyed or refurbished and resold, but likely destroyed.
[Edited by Moderator]
