iMac (13,2) won't boot beyond blank white screen

I'm trying to revive a Quad i5 iMac 27 (13,2 - 2.9 GHz w/24 gig of RAM) that won't boot past a solid white screen. On startup I get a chime, then it sits on the blank white screen regardless of how long I let it sit in that state. When I first restated the computer I got the Apple logo and the progress bar but no progress shown, even after waiting an hour. I forced a shutdown using the power button, but when I restarted it stuck on the white screen. I've tried the Option/Start, reset the PRAM several times. No change. I unplugged it and let sit overnight, but when I plugged it back there was no difference.


Since the machine doesn't get much use I figured the the internal HD had died. I reformatted an external HD and did a fresh install of Catalina on it and nothing else. I'm not sure which OS version is installed on the internal drive but supposedly this (13,2) iMac can run Catalina so I created an external, bootable drive using a similar vintage Quad i7/Mini, downloading Catalina from Apples OS archives. The D/L and installed appears to have worked fine. The Mini booted fine from that "new" external HD. However the iMac still refuses to boot past the white screen so I can select the external HD to boot from.


It seems that the computer is trying to boot but I feel like I overlooking something. But what?


TIA for any help

Posted on Aug 29, 2025 3:46 PM

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3 replies

Aug 29, 2025 5:28 PM in response to MiniTex

For all of the steps below, use a USB keyboard and make sure the iMac is turned Off.


1) Plug in a USB keyboard and the external Catalina drive.

then startup holding the Option (Alt) key.


2) Try staring up the iMac in macOS Recovery Mode holding the Command R keys.

see > How to start up from macOS Recovery - Apple Support


3) Create a macOS High Sierra, Mojave or Catalina Installer on a Flash Drive.

as per > Create a bootable installer for macOS - Apple Support

then startup holding the Option (Alt) or in Recovery Mode.

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iMac (13,2) won't boot beyond blank white screen

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