Apple Music not allowing me to download music

I just recently changed my phone and I transferred all the data from my old phone to a new one but I can’t be able to download my music yet my subscription is still on

can you please help with this matter


iPhone 15 Pro, iOS 18

Posted on Aug 28, 2025 11:22 PM

Reply
1 reply

Sep 4, 2025 03:40 PM in response to Piratesurnois_013

Re: Apple Music not allowing me to download music

I just recently changed my phone and I transferred all the data from my old phone to a new one but I can’t be able to download my music yet my subscription is still on can you please help with this matter


See if Apple Support's online article (links below) can help:

Redownload music from the iTunes Store on your iPhone or iPad - Apple Support

or

If there’s an issue when you redownload apps, movies, or other content from Apple - Apple Support

____

Else:

If you do not receive the assistance you seek from your post to this Apple (user-to-user) Community:

You may want to reach out to the experts on the Music Support team

(ie: online chat / phone / email etc. from the link at the bottom of their website.)

Music Support Website: Music - Official Apple Support

or

Feedback is welcomed.

You can send feedback to reach those who work on the Music software behind-the-scenes at Apple. All feedback is carefully read and logged, and if others are also experiencing similar issues, we may see an update that addresses those issues. The more feedback they receive on which devices and OS versions are affected, (if any) the more likely we will see an update.

Web-form for feedback: Feedback - Apple Music - Apple

Apple Music not allowing me to download music

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