First time iphone user forced into itunes, but next button greyed out

I'm a first time iPhone user, and whilst I only have an iPhone8 plus, it's enough for my needs. I've gone to the app store for the first time, and after trying to install something, I'm prompted for my password, no problem, but then before it installs it says the apple account has not yet been used in the iTunes Store, which seems to be a prerequisite? I click review, and then select to agree to the terms and conditions, but afterwards the blue 'next' button is greyed out, and I can't progress any further. I've tried switching the phone off for a while, logging out and back in, but I can't get past that screen and therefore can't download anything. Very frustrating experience.

iPhone 8 Plus, iOS 16

Posted on Aug 28, 2025 11:45 AM

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3 replies

Aug 28, 2025 01:03 PM in response to lobsterghost1

Thank you for the reply. The time wasn't set up correctly, so I did that and it allowed me to get to the next page, however, once I filled in my details (name, address, phone number etc), and clicked next, the button turned grey and then nothing else happens it's stuck on that page with no message to say there's an issue, but also with no means to continue.

First time iphone user forced into itunes, but next button greyed out

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