All of a sudden, the transaction history has stopped updating for a few of my cards added to my Apple Wallet. I have restarted, reset network settings, deleted all cards and added them back, deleted the app and re-downloaded but it still won’t load the full history nor will it update when I make purchases. Chase said it’s not an issue on their end and purchases are all going through. Would appreciate any insights!!
iPhone 13 Pro, iOS 18
The transaction history that appears in Apple Wallet app is provided by the bank. Your transaction data (history) is encrypted on your iPhone to keep it private from the merchant and Apple.
If you’re iPhone is not receiving data from Chase, ask Chase’s support team to escalate the issue and reach out to Apple.
You can perform basic troubleshooting steps such as updating your iOS, updating the Chase mobile app, discontinuing use of VPN’s, discontinuing use of antivirus software and restarting your device.
Unfortunately, it’s tough training the 1st-Line CSRs on the possible “failure modes” of ApplePay.
It’s just too easy to “blame Apple” out of ignorance.
Plus … it’s one of those systems which “almost always works” … so few CSRs have the actual experience to recognize when it isn’t … and to properly respond.
The issuers DO have “ApplePay Saavy” reps.
One just has to be politely-firm to be escalated to their level.
Your issuer is your ONLY point of contact into the little-understood, multi-tiered payments-processing industry.
See a bit of it described here:
https://codeburst.io/how-does-apple-pay-actually-work-f52f7d9348b7
ONLY your issuer can sort-out the details for you.
Yes, but they have stopped showing up is the issue. Ever since Friday, none of the purchases I have made using Apple Pay on my iPhone are appearing under the transaction history (even though they are going through).
myrah123 wrote:
Ever since Friday, none of the purchases I have made using Apple Pay on my iPhone are appearing under the transaction history (even though they are going through).
You have said you have many cards registered with Apple Pay. Each card has its own transaction history.
If this was more than a few isolated cases, the community would be overloaded with posts. All my credit and debit cards are updating on a near instant basis. You’re welcome to contact Apple support and go through the troubleshooting steps.
If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below. In Canada call 1-800-263-3394
Contact Apple for support and service - Apple Support
I’ve had the same issue, but only with the Goldman Sachs (G.S.) Apple card. The other cards in my Apple Wallet are updating transactions. I’ve done everything possible short of getting a new phone. G.S. said they didn’t know what was causing it and sent me to Apple Support. Multiple texts and calls with Apple Support resulted in a Technical Support Case/Claim being created. Five days later and still no resolution, probably won’t get an answer any time soon.
myrah123 wrote:
it still won’t load the full history nor will it update when I make purchases.
The only purchases that would appear are those made using Apple Pay on this particular device.
Thank you! I did all of those troubleshooting steps at this point, so I guess I will have to push Chase to escalate.
Some of them update as I make Apple Pay purchases however my Chase cards won’t once I make Apple Pay purchases with those cards. I am aware that wash has its own history.
Do you use a VPN or antivirus software?
I have exactly the same problem with a UBS visa card. Also since Friday. I’ve done everything, remove card, logout iCloud etc… so we need to wait I think
I don’t!
I guess so! Apple is looking into it so we’ll see if they come back with anything.
Contact Apple Support, provide them your case number and request an update.
Transaction history won’t update Apple Wallet
