Hello, my order was canceled because the shipping address was a freight forwarder. I haven’t received the refund yet, and I urgently need the money to buy my computer. Could you please let me know how long the refund will take and if it’s possible to change the shipping address to a residential one in the U.S. instead of the refund?
See: Returns & refunds - Shopping help - Apple
and: Sales policies - U.S. retail sales - Apple Legal
Your order documents should also list Apple contact information.
Refunds
Once we receive your (returned) item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:
* If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
* Refunds on products purchased from Apple using an Apple Gift Card (or previous generations of Apple gift cards) will be issued to you as an Apple Gift Card by email. If you’d like us to send you a physical Apple Gift Card by mail, ask the representative helping you.
* Products paid for using your Apple Account Balance will be refunded to your Apple Account Balance.
* If you paid for any portion of an item with your Apple Account balance, and are owed a refund for returning or cancelling it, we issue that portion of refund back to your Apple Account balance. However, we will issue this refund amount on an Apple Gift Card by email if your Apple Account balance is at or near the maximum limit.
This is a user forum. you are not talking to Apple.
You can NOT order products from the US Store and have them shipped to a freight forwarder or to an address outside of the US.
You will need to contact Apple directly regarding your refund. Depending on the payment method used, it can take up to one full billing cycle for the refund to process to your account.
Order canceled due to the shipping address.
