Custom labels in contacts no longer functional

Question

Level 1

17 points

Custom labels in contacts no longer functional

I noticed this after the last update to 18.6.1 and reported it. Got all the mumbo jumbo about “go into contacts…then select this and select custom”. There you go all done….not so fast. Apple user since the Apple 2 and got into the iPhone immediately on introduction. So I’m not unfamiliar with the contacts app. However today I see that “you can still create a custom label….even one suggestion to use an older different iPhone for the editing! Well tell me that doesn’t reek of “Oops, I made a mistake”. Oh, by the way, that posting that was far from being answered and was just closed off. So if this actually gets read, I’ll be surprised. If an admission of “yes there was a bug in the update”…is stated That would be a miracle. And yes I’d settle for a miracle, but could you throw in a solution.

iPhone 13 Pro, iOS 18

Posted on Aug 22, 2025 11:42 AM

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Answer 1

Aug 22, 2025 12:26 PM in response to jmcaruso

What service do you sync your contacts with? iCloud? Gmail? Something else?

This is a user-to-user support forum. Apple isn't going to reply to you here. However, I doubt it is a widespread bug in the update. If it were, there would be more complaints. For what it's worth, it works just fine for me. My contacts are synced with Gmail and iCloud.

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Answer 2

Aug 22, 2025 01:49 PM in response to jmcaruso

I have created custom labels today. Note that not all email providers support custom labels. For example, iCloud and gmail do, Microsoft email services, including Exchange, do not, and other services may or may not.

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Answer 3

jmcaruso Author

Level 1

17 points

Aug 22, 2025 03:18 PM in response to Lawrence Finch

Interesting- I have to use the exchange service for University stuff but I maintain them separately. They used to work well together however the recent updates through my university has moved them further apart. So is it possible that exchange becomes a primary for some reason. I have an mail contact list and university contact list separated

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Answer 4

Aug 22, 2025 03:47 PM in response to jmcaruso

jmcaruso wrote:

Interesting- I have to use the exchange service for University stuff but I maintain them separately. They used to work well together however the recent updates through my university has moved them further apart. So is it possible that exchange becomes a primary for some reason. I have an mail contact list and university contact list separated

Go to Settings/apps/contacts and see what the setting for Default Account is.

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Answer 5

jmcaruso Author

Level 1

17 points

Aug 22, 2025 03:14 PM in response to IdrisSeabright

Sync with iCloud. Though I have a Gmail account I only use it when someone sends me something they downloaded and that’s their preferred service.

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