I can't open existing albums in photos

photos allow me to open library but not the album

iMac 24″, macOS 15.6

Posted on Aug 22, 2025 10:53 AM

Reply
1 reply

Aug 22, 2025 11:28 AM in response to Martincms

Martincms wrote: photos allow me to open library but not the album

What exactly happens? You go to the Albums section, click on an album

and then what? Error message?


Can you open Memories, or Favorites, or Media Types>Videos, or maybe Utilities>Imports?


  • Are you using iCloud Photos to synchronize your devices? If so
  • …Do you have “Optimize Storage” checked in Photos’ Settings
  • …Do you see all your Mac's pictures at iCloud.com?
  • …Do you have more than 10% free storage on your iCloud account?
  • What is your storage on this iPhone? At Settings>General>iPhone Storage, my phone says 50.5 GB of 128 GB used. What does yours say? Do you have more than 10% free storage on your iPhone?
  • Has this problem always existed, or did it just start? Can you think of anything that changed that might affect your device?

I can't open existing albums in photos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.