Apple Music not playing any music on Windows 11 when Lossless is turned on

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Level 1

6 points

Apple Music not playing any music on Windows 11 when Lossless is turned on

Randomly the apple music app has stopped playing music from my library. It will show the song at 0:00, not play audio or advance the song, then in roughly 10 seconds skip to the next song and do the same thing.

Anyone else experience this and know a fix? I reached out to apple support but they were less than helpful.

I've un-installed and reinstalled, tried to repair the app, logged out of my account and back in, and made sure everything was up to date.

Also tried this which seemed to work for others:

STEP 1 : Delete All the files and folders in C:\ProgramData\Apple Computer\iTunes

STEP 2: Close Apple Music and reopen it

But no luck on my end with this method.

It seems to be related to playing music in lossless. If I disable lossless - music will play. If I enable lossless, the issue persists. (Note: I do have the audio setup to be able to play lossless) As of now - still have not found a fix for music to be able to play when the lossless toggle is turned on.

Posted on Aug 22, 2025 6:38 AM

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Answer 1

brbo

Level 8

38,227 points

Sep 4, 2025 4:19 PM in response to 3kuL_14

Re: Apple Music not playing any music on Windows 11 when Lossless is turned on

Sorry I.m not familiar with PC's and Windows software:

Wondering if the "User Guides" for PC may help you find answers.

iTunes User Guide for PC - Apple Support

and

Apple Music User Guide for Windows - Apple Support

_______________________________________________

Else, (if you haven't already tried checking this out with Apple's Music Support Team):

If you do not receive the assistance you seek from your post to this Apple (user-to-user) Community:

You may want to reach out to the experts on the Music Support team

(ie: online chat / phone / email etc. from the link at the bottom of their website.)

Music Support Website: Music - Official Apple Support

or

Feedback is welcomed. (ie: It will not help immediately, but may help you. and others. in the longer term)

You can send feedback to reach those who work on the Music software behind-the-scenes at Apple. All feedback is carefully read and logged, and if others are also experiencing similar issues, we may see an update that addresses those issues. The more feedback they receive on which devices and OS versions are affected, (if any) the more likely we will see an update.

Web-form for feedback: Feedback - Apple Music - Apple:

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Answer 2

Sep 11, 2025 5:04 PM in response to 3kuL_14

Of course we do experience it. Windows 10 is affected too, so Win 11 is not to blame.

Nor it's an issue with your system.

Audio cuts out for a few seconds near the… - Apple Community

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Answer 3

brbo

Level 8

38,227 points

Sep 11, 2025 7:15 PM in response to nfsmaniac

Thank you for your post. This is a user-to-user Apple Community. Apple is not here.

If you'd like to see changes, or contribute to app-improvements: You may want to contact the Apple Music support team, or send feedback to those who work on Apple Music ... see details in the previous .post. The more feedback they receive on an issue, the more likely it will be addressed in a future update.

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Answer 4

Sep 12, 2025 6:39 AM in response to brbo

Thank you for your response.

brbo wrote:

Apple is not here.

I see...

And maybe that's the core issue.

Where I can send a feedback to address this (Apple and anybody from their development team not being a part of Apple Community)?

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Answer 5

brbo

Level 8

38,227 points

Sep 12, 2025 11:03 PM in response to nfsmaniac

Thank you. Links to Apple's Music Support website, and the Music feedback form were already provided above, in an earlier reply in this discussion thread.

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