Error "You shutdown your computer because of a problem" on Mac after the update

Since I upgraded to Ventura 13.7.7; every time I switch on my MacBook and login I get an error message saying “you shut down your computer because of a problem”. Anyone else getting that error message?


[Re-Titled by Moderator]

Original Title: Error message once logged in

MacBook Pro 13″, macOS 13.7

Posted on Aug 20, 2025 10:40 PM

Reply
3 replies

Aug 22, 2025 11:02 AM in response to ambour

Please download and run Etrecheck.  The free version is sufficient.


Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report


and after clicking on the Reply button use the Additional Text button to paste the report in your reply.



Check Etrecheck's Privacy settings and make sure the checkbox for full disk access before running:



Then we can examine the report and see if we can determine the cause of the problem.


Aug 21, 2025 1:25 AM in response to ambour

Try and boot the mac in the safe mode to see if the issues persist


I presume that you have an Intel mac because of you’re running Ventura


Start up your Intel-based Mac in safe mode

  1. Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
  2. Log in to your Mac.
  3. You might be asked to log in again.
  4. On either the first or second login window, you should see “Safe Boot” in the menu bar.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Error "You shutdown your computer because of a problem" on Mac after the update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.