Photos and Videos from iPhone fail to import to Mac

Question

Level 1

8 points

All,

IPhone 15 Pro max and Mac Book Pro and when connected using a USB-C cable and trying to import photos and videos newer they just don't import

Steps :

On iPhone wifi- off , Location Services - Off, Personal HotSpot - off

Mac OS : Sequoia 15.x

iPhone is unlocked and is on home screen

Connected using USB-C Cable

Click on Photos and then choose iPhone

Shows a list of new photos and videos

Select a single photo or video , choose option import

and keep waiting and nothing happens, no errors nothing

Anyone has any ideas why photos keep failing to import?

Thanks

Posted on Aug 19, 2025 06:59 PM

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Answer 1

I am guessing that you are not using iCloud Photos, is that correct?

What happens if you use the app Image Capture from your Applications folder?

What iOS is on your iPhone?
What macOS on your Mac? I'm running macOS 15.6.1, for instance. There is no 15.x
Where does your Mac's Photos Library reside-- in the Pictures folder of your internal drive, or on an external drive? or on a network? on iCloud drive?
What is your storage on this iPhone? At Settings>General>iPhone Storage, my phone says 50.5 GB of 128 GB used. What does yours say? Do you have more than 10% free storage on your iPhone?
What is your storage on this Mac? At System Settings>General>Storage, what does yours say? Do you have more than 10% free storage on your Mac?Do you have more than 10% free storage on your Mac?

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