Unable to activate ChatGPT due to unwanted order ID

but i don't want this

order id = 

MT*******D


the apple send me this order id

please delete it

i don't use this application,so i don't want to pay and right now i want to activate chatgpt but due to this 

order id = 

MT*******D

i can't upgrade chatgpt, so...

please delete order id = 

MT*******D


[Edited by Moderator]

Original Title: delete order id

iPhone 13 Pro Max, iOS 18

Posted on Aug 18, 2025 09:52 PM

Reply
2 replies

Aug 18, 2025 10:05 PM in response to vida205

This platform is designed as a user-to-user forum with Apple Inc. acting as a moderator. The primary objective is to foster a community where users can participate in meaningful discussions while adhering to established guidelines.


This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.



Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map.



Aug 18, 2025 10:08 PM in response to vida205

ChatGPT says:


The order ID you shared (starting with MT…D) is an Apple App Store purchase reference, and only Apple can handle billing issues related to it.


Here’s what you can do right now:


Check Subscriptions

  1. On your iPhone/iPad:
  2. Go to Settings → Tap your Apple ID (your name) → Subscriptions.
    1. Look for the app tied to that order ID.
    2. Tap it → Cancel Subscription.


Check Purchase History

  1. Go to Settings → Tap your name → Media & Purchases → View Account → Purchase History.
  2. You’ll see that order ID listed.


Contact Apple Support

  1. Visit: Apple Support – Billing
  2. Or open the Apple Support app and go to Billing & Subscriptions → Report a Problem.



⚡Important: OpenAI (ChatGPT) does not handle App Store orders. Apple is the one charging you and they must cancel or refund that order. Once that’s cleared, you’ll be able to upgrade ChatGPT directly without the block.

Unable to activate ChatGPT due to unwanted order ID

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