Passkey fails only on developer.apple.com

I've got a weird issue where Passkey fails, but only on developer.apple.com.


Here's how it manifests:

  • On portal, select "Sign In With Passkey"
  • Get prompted with TouchId (on my MacBook)
  • Portal says "can't verify your account"


However:

  • Sign in with Password works fine
  • Sign in with Passkey on any other website works fine


Not sure if it's related, but this appears to have happened around the time I had my logic board replaced. I did have weird issues with my iCloud account where I had to sign out of all devices, then sign back in. I assume this has to do with the hardware having the same serial number, but somehow appeared like a different computer in other ways.


Things I've tried:

  • In Passwords app, searching for "apple.com", I only see passwords, no passkeys. However, Safari password auto-fill always suggests the passkey entry first.
  • developer.apple.com does not appear to have any way of managing sign-in credentials
  • accounts.apple.com does not appear to be any way to manage passkeys.
  • Sign in with Passkey on iPhone also results in "can't verify your account".
  • Called AppleCare support, they were unable to help. Since Passkeys work for other websites, they believe this is a problem specifically with developer.apple.com. They suggested calling Developer support.
  • Called Developer support, they were unable to help. They said AppleCare Support is best suited.
  • Filled out Feedback (FB1818****)
  • Posted on Developer Forums. Since this is a user-level issue, they suggested posting here.


System:

  • macOS 15.6
  • Safari 18.6


Has anyone else encountered anything weird like this? Is there any way to fix this? It would be nice if I could just delete the old passkey and create a new one. But I can't find any tool that will let me do that.


[Edited by Moderator]

MacBook Pro 16″, macOS 15.6

Posted on Aug 18, 2025 09:02 AM

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Passkey fails only on developer.apple.com

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