Apple Card account closed without explanation
Account closed for violating the user agreement. No other reason given why. Has this happened to anyone else ?
[Re-Titled by Moderator]
Original Title: Apple card
iPhone 16 Pro
Account closed for violating the user agreement. No other reason given why. Has this happened to anyone else ?
[Re-Titled by Moderator]
Original Title: Apple card
iPhone 16 Pro
The payment in full is not a violation. Even purchasing excessive gift cards can be a violation. Gift cards are a cash equivalent and frequently overlooked as a potential issue. Cash advances are not permitted. But crypto currency exchanges frequently cause violations. The violation section is clearly labeled and if it helps I can copy and paste it here.
Banks take T&C closures pretty seriously and it’s unlikely you’ll be able to open another Apple Card account in the near future.
Yes, other user have reported having accounts closed before for T&C violations. Usually it involves using the card for cash or cash equivalency or prohibited purchases such as medical marijuana, gambling, etc.
Understandable.
They generally are restricted by law from doing so.
A search of various reputable financial news sites about “banks closing accounts” and “Suspicious Activity Reports (SARs)” will reveal that you’re not alone.
This is not Apple Support. But even if it was, they don’t have access to any of your account information. No one here has access to your personal or financial information. If the issue of why the bank closed your account needs further clarification, you’ll need to file a complaint with the Consumer Financial Protection Bureau (CFPB), but unfortunately the current administration has basically neutered that agency.
If you have a complaint about an account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.
While it’s a seemingly fair question …
… the federal laws regarding these matters are quite draconian.
As a result, you’ll unfortunately probably never obtain any “more” of an answer.
Customer service at Goldman-Sachs’s couldn’t / wouldn’t provide any information which would specify what part of the user agreement I violated. Very frustrating .
Z
Thank you for the information. To my knowledge, I’ve never done anything but pay in full every month and if my credit limit was getting close, make payments to bring the balance down. Purchased were all legitimate at National chain stores.
would like to know exactly what I did to cause an account in good standing to be closed. So if I ever open another Apple Card account, I won’t repent the error.
Z
At 74 y.o. I’ve been banking or are banking with all the majors with no issues since I was 16. Citibank, Chase, B of A, Wells F, etc. so I’m mystified as to the cause. And it appears I’ll stay mystified.
thank you for all the gracious replies.
Z
And just to be sure you understand, all banks who issue credit cards do this, not just Goldman Sachs Bank.
Apple Card account closed without explanation