When I plug in a cord I have to find the right direction for it to go in for usb c which doesn't make sense. Both ports are exactly the same. Is this a port issue or a logic board issue? I've tried different cords and got the same results.
MacBook Air 13″, macOS 15.6
USB-C plugs should work in either direction. If both ports only work one way with multiple cables, that points to physical wear or damage in the ports or possibly an issue with the logic board. Your best option is to have Apple or an authorized repair provider check it in person so they can test the ports and rule out a hardware fault.
First, let’s see if this issue happens in Safe Mode:
If the strange behaviors do not occur, then it may possibly be a software issue.
If the issue doesn't continue in safe mode:
Leave safe mode by restarting your Mac normally, then try to reproduce the issue.
If the issue doesn't return, it might have been resolved by the other things that safe mode did at startup, such as checking your disk and clearing caches.
If the problem persists, then let’s try this:
If none of those ideas work, then I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
grahamcracker12 wrote:
It wasn’t plugged in so I was getting those errors. I ran it again with it plugged in and got no errors. There’s still a problem with it though.
I agree. 💯
Post back after the service.
I’m wondering if any explanation from the service team will reveal the cause.
grahamcracker12 wrote:
I replaced the charge port. It was heavily corroded. Must have got some water got into it as there was some rust on the a screw and an area close to the charge port.
https://discussions.apple.com/content/attachment/c4f59f82-87af-4a43-91b2-863393f328d2
https://discussions.apple.com/content/attachment/a4b1fade-14d3-495a-800d-05881746bcf8
Good job!
That is very common on the Apple laptops I support for my organization. Hopefully that damage did not cause any damage to the chip on the Logic Board (there is a chip for each side for each USB-C port). Most times in my experience replacing that I/O Board (aka USB-C ports) is sufficient for solving the problem.
FYI, make sure you always disconnect the battery prior to connecting or disconnecting any internal components or you risk damaging the internal components.
By “right direction” do you mean that you need to “roll over” the same connector (plug) 180 Deg when plugging it into the same port?
Yes this is what I mean. I have to flip the usb c cable 180 degrees.
Thank you. Safe mode didn’t fix it. It’s up to date on updates. And diagnostics say there may be an issue with the power port PPP020 and PPP001
⇡ Good job in identifying the problem and hopefully when you get it serviced, you could mention the diagnostics report. 😇
It wasn’t plugged in so I was getting those errors. I ran it again with it plugged in and got no errors. There’s still a problem with it though.
I replaced the charge port. It was heavily corroded. Must have got some water got into it as there was some rust on the a screw and an area close to the charge port.
M1 MacBook Air both usb-c ports only work with cord in one direction
