Adobe Acrobat Reader assistance has left Bomgar in back ground...

Question

Adobe Acrobat Reader assistance has left Bomgar in back ground...

Due to an issue with Adobe Acrobat Reader, their assistant requested access to my computer screen in an attempt to sort out - they failed!

I now see a banner ‘Background items Added’ ‘Software from”Bomgar” added items that can run in the background. You can manage this in Login items Settings’.

Have looked in these Settings via Apple/System Settings/General/Login Items. Nothing shown relates to Bomgar software.

Question is if no software in Login, why does this banner appear and how to get rid?

Thanks for any help.

iMac 21.5″ 4K, macOS 13.7

Posted on Aug 12, 2025 10:24 AM

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Answer 1

Aug 12, 2025 2:08 PM in response to brainnearlydead

Do you see anything called "BeyondTrust" in login items? Apparently, the name has been changed.

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Answer 2

Aug 13, 2025 2:53 AM in response to IdrisSeabright

Thanks for the reply IdrisSeabright.

BeyondTrust is not in login items or anything unknown or unusual.

Banner has not appeared on start up today, so hoping it has gone, although puzzeled as to where this was coming from.

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Answer 3

Aug 13, 2025 6:39 AM in response to brainnearlydead

Bomgar, as it used to be called, is a remote access application that customer service people use to help figure out what is wrong with your software and to help you fix it. Adobe does use this so I think it was legitimate. Why it continued to show up, I don't know. Hopefully, it's gone for good.

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Answer 4

Aug 14, 2025 5:45 AM in response to IdrisSeabright

It appears to have fully disappeared.

As a matter of interest, where are these ‘banners’ stored on computer, to find and view?

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Answer 5

Aug 14, 2025 6:55 AM in response to brainnearlydead

brainnearlydead wrote:

It appears to have fully disappeared.

As a matter of interest, where are these ‘banners’ stored on computer, to find and view?

They're notifications. They aren't stored.

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