After update of 18.6 last night I opened my phone this morning and my contacts are gone. There may be five or 10 in there out of. I don’t know how many how do I get them back?
[Re-Titled by Moderator]
Original Title: Missing contacts
iPhone 16, iOS 18
Both my wife and I have 18.6.1
my ip16 seems fine
her ip15 has problems
Many of her contacts have disappeared, but when clicking on info in messages of one showing just a number, this shows the contact details ?
another difference is ;
settings, apps, contacts - mine shows default account is my MS account
my wife’s does not even show the default account menu item.
Both my wife and I have 18.6.1
my ip16 seems fine
her ip15 has problems
Many of her contacts have disappeared, but when clicking on info in messages of one showing just a number, this shows the contact details ?
another difference is ;
settings, apps, contacts - mine shows default account is my MS account
my wife’s does not even show the default account menu item.
Please see the pic below for a better understanding...
If you are unable to find your contacts which were stored on iCloud, then try this --> Restore contacts, calendars, bookmarks, and more using ...
Check if the email account has been removed from the iOS mail app.
Add the email account that stores your contacts in the IOS mail app and enable Contacts.
What is your default Contacts account?
Unlike some Android devices, contacts are neither stored locally on an iPhone nor in the SIM. They are synced to an email account that you have Google, iCloud, AOL, Exchange, Outlook, Yahoo, or any Other
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This has also happened to my wife after updating to iOS 18.6 but her issue is different as not all contacts are gone but their names have been removed so we know who’s who.
I've tried everything the guy has said below but nothings worked.
Phone not jail broken.
I’ve read on twitter thats theres other users also experiencing these issues and similar.
Same thing happened to me, I lost some of my contacts but not all and was unable to restore from previous dates. Tried scheduling an appointment for support and was called prior to my appointment so lost my spot and need to sign up again tomorrow.
On this occasion Sravan you are incorrect.
Immediately after my update today of ios 18.6 my contacts have lost a multitude of my contacts names and sone numbers as well
New iPhone 16 so not an age problem
None of your suggestions work unfortunately, for me anyway
This happened to me too after updating to iOS 18.6.
Strangely, only contacts that I saved through WhatsApp in iCloud contacts are missing.
And even weirder: My own contact poster in contacts got deleted (my number is still there) and my Apple Account picture also is gone, but only on my iPhone and iPad, not on my Mac.
There are multiple people on Reddit with the same problem: https://www.reddit.com/r/ios/s/4Q1xuJBbfw
I am having the same issue. I have tried all solutions and nothing is working. There seems to be no rhyme or reason as to whose number is no longer showing. Even stranger is that if I type a person's name into a text, it will show their name and number, even though their info is no longer in my contacts.
The exact same thing happened to me. After update almost all of my contacts disappeared but I still had numbers just not names. No one from apple could figure out what happened. Was able to down load from I cloud but they disappeared again. So frustrating!
I have had 2 very long phone calls with Apple with zero results.
on both occasions the agent said they were not aware of the problem.
and no publication of apology from Apple.
This is a major problem for all and there should be a solution offered!
Same thing happened to me, I’ve spent hours on the phone with Apple and their IT specialists and they have been extremely unhelpful and avoidant of the problem. I tried every solution -nothing has worked. Finally someone on Apple support told me they had been getting a lot of calls about this issue and were aware. Unfortunately their only advice for me was that it was okay if I start resaving contacts and that maybe a software update would fix the bug. I lost hundreds of contacts that I need for work so this has been extremely inconvenient.
I note this morning there is an update IOS 18.6.1 without any mention of their previous mess up.
Can I suggest everyone turn off their automatic updates and wait a couple of days before they do the update to see if there are any further disasters
This same issue happened to me yesterday morning. Hours at the Apple Store and hours on chat have done nothing to fix.
What's odd is that if I type the contact's name into a new text message, the contact appears. However, as soon as I hit send on the text, it turns back into a number with no name. Unfortunately I think it's done this to hundreds of contacts and support does not seem to know what's wrong or how to put the contacts back into my contact list. The update to 18.6.1 also did not fix anything.
Happened to me as well with 18.6.1. Updated it overnight, then this morning I’m missing numerous new and old contacts. Some that have been there for over a year so ids NOT a sync issue. This is an issue with the update or the way it installs it.
Come on Apple, get it together here, this issue can be costly for some people
I am joining the chior here. My iPhone 14 Pro automatically updated to iOS 18.6.1 and I lost a lot of my contacts. The names are gone and my messages app now show a lot of phone numbers that I have no clue who they belongs to.
A contact database is a huge asset both privately and professionally. It is nothing less than a catastrophy that Apple deleted this. As my contacts sync to iCloud they have also been deleted there.
THIS IS A MUST FIX @APPLE!!!
Contacts missing after iOS 18.6 update
