Unable to verify identity in Apple Wallet

Question

Level 1

4 points

Unable to verify identity in Apple Wallet

When it ask to verify my identity , once I did the social security number and date of birth and press next it goes back to the beginning. I had to repeat it many times and it never went through what do I do?

[Re-Titled by Moderator]

Original Title: Apple wallet troubles

iPhone 13

Posted on Aug 10, 2025 02:56 PM

Reply

Answer 1

Jeff Donald

Level 8

41,334 points

Aug 11, 2025 11:02 AM in response to kimdoraaa

Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank.

Contact Green Dot Bank:

by calling (877) 233-8552,
by mail for disputes at P.O. Box 9, West Chester, Ohio,
by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
visit www.greendot.com

https://applecash.greendot.com/termsconditions/

For general information about prepaid accounts, visit cfpb.gov/prepaid.

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