Carplay is blocking all calls and messages

I recently changed carriers to T-Mobile on my iPhone 15 Pro Max. Since then, 6 weeks ago, when I'm connected to CarPlay, all my phone calls and messages won't come through, I get a "Call Declined" pop-up if I even get a notification at all. Before everyone gives me "the basics." I have;

  • Reset my phone (multiple times)
  • Reset the BMW screen (multiple times)
  • Reset the carrier settings
  • Forgot the car and then re-added the car
  • Had the car "forget" my phone then re-added my phone
  • I have verified no "Focus" is turned on
  • I have verified Silence Unknown Callers is turned OFF
  • I have set Announce Calls to ALWAYS
  • I have verified that when not on CarPlay I DO get phone calls and texts
  • I have confirmed that BMW does not have an "automatic phone call blocker"
  • I have confirmed my wife's phone (after T-Mobile) does not do this with her Apple CarPlay

WHAT am I missing??? Please help.



Posted on Aug 8, 2025 12:21 PM

Reply
1 reply

Aug 8, 2025 05:26 PM in response to DWtsn

Carplay is blocking all calls and messages

I recently changed carriers to T-Mobile on my iPhone 15 Pro Max. Since then, 6 weeks ago, when I'm connected to CarPlay, all my phone calls and messages won't come through, I get a ‘Call Declined’ pop-up if I even get a notification at all.

———-


CarPlay Not Working:

Other than what you’ve mentioned…


A. Driver’s Manual:

Look in the driver’s manual, seeing what it has to mentioned for not connecting this.


B. Update Your Devices:


C. Reset to Factory Settings:

As a last resort…

  1. Back up your iPhone to a computer
  2. Restore your iPhone to factory settings.
  3. If that does not work, then restore from the backup you’ve just created.

Carplay is blocking all calls and messages

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.