Sudden Display Strip Issue on MacBook Pro – Request for Support

You've not contacted or talking to Apple Support. Apple themselves never respond personally.

These forums are intended for users (like yourself) to discuss problems they may be having as well as asking questions about using their Apple products. Other users (like myself and BDAqua) may respond if they feel they have information which may help your situation.

If you haven't already done so complain as much as you can without being abusive or argumentative to the manager of the Apple Service Centre. However your device is 18 months old and although you've every right to expect a longer problem free experience there is no guarantee that a problem won't ever occur whether it's one day old or a year old. My advice is to always purchase (if you can afford it) AppleCare/AppleCare+ for an additional 2 years as well as adjusting your home insurance policy to cover its replacement costs. This could be something you can pursue as it may be the cheapest option for you.

ShubhamDarak wrote:

That doesn’t seem fair or sustainable. There should be a reasonable assurance that such a high-cost repair won’t repeat in such a short time. For premium products like a MacBook Pro, I believe there should be stronger repair warranties or a goodwill policy that protects customers from repeated failures of the same part.

Anyways, as someone said, BAD LUCK for me!

you can submit your Apple Feedback here: Product Feedback - Apple

Contact the corporate office Contact - How to Contact Us - Apple

I agree with you regarding a goodwill issue. I disagree with you regarding the quality issue. If you've had 12 months problem free computing then it's not the quality that's grieving you, more likely your expectations. No offence intended. If you can take it to another Apple Service Centre for a second opinion. Again no offence intended but I'm not sure how you can describe anything being in perfect condition if it has a fault?

I agree with BDAqua regarding purchasing a new Mac. Worries me no end.

Good luck.

Consumer products, their warranties, and their extended warranties work in a predictable way.

Warrant-able implies, but does not guarantee, High Quality:

Consumer product makers build high quality products. You can tell because the manufacturer is willing to stand by their products and repair or replace them (but only for defects in materials or workmanship) at manufacturers expense for a stated warranty period.

For Apple Macs in most countries, that period is one year. That is the total responsibility Apple or any manufacturer has to you under law. Assumptions about additional responsibility of Apple or any other consumer product-maker's products working longer or maintaining their original failure-free status longer than the warranty period are not accurate. The amount you paid for the product has no bearing on this. The rules are the same for a car costing US$20,000 or more.

Complex Electro-mechanical devices fail at random, arbitrary, and capricious times.

The most frequent reason for most failures is 'just because'.

Your specific failure is most likely caused by an advanced scientific principle called ...

... 'bad luck'.

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If you want a really substantial lesson how this this works (or more precisely how this stops working) own an older used automobile.

If you made the decision to NOT pay for the AppleCare extended warranty, you made a wager (bet) that is would be better for you to not pay for AppleCare, but to bear the cost of repairs (IF any were needed) during the extended warranty period yourself.

You lost that bet.

When facing a problem later, the correct cost calculation is:

Example Total retail cost of repair: US$800

less Example amount you saved US$380

by NOT purchasing a service agreement

Effective incremental cost: US$420

PLUS the amount you saved by not buying the Service contract, which now must be spent as well.

What you hope for is actually TRUE!

Over very large sample of Apple products, the number of failures is very small.

However, you don't HAVE a very large sample of products, you have ONE Mac, and anything could happen over a sample of ONE and it does not move the needle on reliability of all the MacBook Pro models similar to yours in the slightest.

I’m afraid to buy any new Mac.