iMac keeps freezing and restarting even after restore and updates

Hello, I have an M1 iMac. I've had it without any problems for a while; however, it suddenly started freezing and restarting. Sometimes, when it's not performing any task, it restarts. On some restarts, the Apple logo appears; however, it turns on and off automatically, not loading the usual bar. Sometimes, if it does load, it's very random.

I can use it but until it shuts down again. I have the latest update installed.


What I've tried so far is restoring the Mac, and it also restarted, without any apps or programs installed.


Please note that I don't have any peripherals or USB cables connected to the iMac.


I entered the mode to check for a hardware problem, but nothing was detected. The photo I attached is from the last restart with the error description.


I don't know what to do to solve this problem. Any suggestions?



[Edited by Moderator]

Original Title: Consistent problem with the M1 iMac.

iMac 24″

Posted on Aug 6, 2025 6:54 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 8, 2025 9:42 AM

Please download and run Etrecheck.  The free version is sufficient.


Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report



and after clicking on the Reply button use the Additional Text button to paste the report in your reply.



Check Etrecheck's Privacy settings and make sure the checkbox for full disk access before running:



Then we can examine the report and see if we can determine the cause of the problem.




9 replies
Question marked as Top-ranking reply

Aug 8, 2025 9:42 AM in response to MenosAtelier

Please download and run Etrecheck.  The free version is sufficient.


Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report



and after clicking on the Reply button use the Additional Text button to paste the report in your reply.



Check Etrecheck's Privacy settings and make sure the checkbox for full disk access before running:



Then we can examine the report and see if we can determine the cause of the problem.




Aug 6, 2025 8:30 PM in response to MenosAtelier

First, let’s see if this issue happens in Safe Mode:


  1. Shut down your Mac.
  2. Press and hold the power button on your Mac. As you continue to hold the power button, your Mac turns on and loads startup options. When you see Options, release the power button.
  3. Select your startup disk. It's named Macintosh HD, unless you changed its name.
  4. Press and hold the Shift key, then click the “Continue in Safe Mode” button below your startup disk.
  5. Log in to your Mac. You might be asked to log in again.


NOTE:
If the strange behaviors do not occur, then it may possibly be a software issue.


If the issue doesn't continue in safe mode:

Leave safe mode by restarting your Mac normally, then try to reproduce the issue.


If the issue doesn't return, it might have been resolved by the other things that safe mode did at startup, such as checking your disk and clearing caches.


If the problem persists, then let’s try this:


Need more help?



All the best! 👋🏼😉

Aug 11, 2025 10:46 PM in response to MenosAtelier

I strongly suspect the issue is the Máxima seguridad that is installed. If this is any type of third party:


  • Antivirus
  • Cleaning
  • Security
  • VPN
  • Maintenance


app then my certainty goes way up that this is the cause of the problem. To test it, please. uninstall Máxima seguridad and then restart in Safe Mode and then restart normally. Then run a new EtreCheck report and look through it to see that there is ZERO evidence Máxima seguridad is installed. If it still shows up, then it's not uninstalled!


After you are 100% sure Máxima seguridad is gone, test your computer about 3-4 days and see how it does. If performance returns to normal then you know it was Máxima seguridad.

Aug 8, 2025 9:49 AM in response to MenosAtelier

Update:

- I restored the iMac firmware using the DFU tool using another MacBook with Silicon.

- Everything seems to be working fine when using it.

- I used the Apple Diagnostic Test tool, and it found no issues.

- I have normal access to the operating system. It's on the latest update.


However, now when I press the power button, it doesn't automatically turn on like it used to. I have to press it again to get it to turn on. When I turn it on, I get an iBoot panic message instantly.


Any solution before I take it to the nearest Apple Store?



[Edited by Moderator]

iMac keeps freezing and restarting even after restore and updates

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