Live FaceTime photo not working on my iPhone 11

Question

Level 1

4 points

Live FaceTime photo not working on my iPhone 11

I have two iPhones both 11s and they’re both connected to my Apple ID. One is connected with my email and the other my number. When I’m on FaceTime and try to take a photo it says “this feature must be enabled on both devices” they’re both updated to the new version (iOS 18.5) and ever since I updated them both I’ve had that problem, before the update I’ve never had that problem. I’ve tried everything under the sun to try and fix it. Is this happening to anyone else?

[Re-Titled by Moderator]

Original Title: live facetime photo not working

iPhone 11, iOS 18

Posted on Jul 29, 2025 09:17 PM

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Answer 1

Jul 30, 2025 06:51 AM in response to Bandcosy

It's not entirely clear what you mean by "one is connected with my email and the other my number." Your Apple Account is your Apple Account. You log into it with an email address and password.

Do you mean that one iPhone doesn't have an active cellular account associated with it?

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Answer 2

Bandcosy Author

Level 1

4 points

Jul 30, 2025 08:06 AM in response to IdrisSeabright

Yes, one has celular on it and the other one is wifi only. So one calls off only from email and other my actual number, and like ive said I never had this problem until the new update. So ive been doing that for a while.

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Answer 3

Jul 30, 2025 08:19 AM in response to Bandcosy

iPhones are designed to work with a cellular connection. While it's often possible to use them without one, the results can be unpredictable. Updates can disrupt things. Apple wouldn't consider that a bug, though, as you're technically using a phone in a way they don't intend it to be used.

I'd suggest you sign out of FaceTime on the iPhone without a cellular connection and see if it works on the other phone. If it does, sign back in on "email" phone. Signing back in may trigger something that will help.

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Answer 4

Haudeda

Level 1

63 points

Jul 29, 2025 09:36 PM in response to Bandcosy

It sounds like a unique issue. Have you tried restarting both devices and checking the FaceTime settings on both phones to ensure they are set up correctly for the feature to work?

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Answer 5

Bandcosy Author

Level 1

4 points

Jul 30, 2025 05:12 AM in response to Haudeda

Yes, ive gone over the settings multiple times and restarted both phones multiple times. Nothing seems to work and it’s frustrating

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