hello there,
my friend bought an iPad for his son from private person.
this person didn't tell him about the mdm look to NYC department of education.
I have sent an email to this organization but they didn't answer me how can I contact to apple support to ask them for help?
thanks
[Re-Titled by Moderator]
Original Title: MDM iPad
iPad (5th generation)
The iPad still being supervised indicates that a management profile is present - and that the device is centrally managed by an Enterprise or Educational establishment. Devices that are supervised/configuration locked by an MDM platform can usually only be released from central management by the platform that manages the device. Be aware that Apple will not assist with removal of management profiles.
Unless you are lucky - and have the option to delete the profile from iPad Settings - you’ll need to seek assistance directly from the System Administrator who manages the device.
Install or remove configuration profiles on iPad - Apple Support
The iPad still being supervised indicates that a management profile is present - and that the device is centrally managed by an Enterprise or Educational establishment. Devices that are supervised/configuration locked by an MDM platform can usually only be released from central management by the platform that manages the device. Be aware that Apple will not assist with removal of management profiles.
Unless you are lucky - and have the option to delete the profile from iPad Settings - you’ll need to seek assistance directly from the System Administrator who manages the device.
Install or remove configuration profiles on iPad - Apple Support
Only the organization can remove the MDM. You should return the device to the dept. of Ed as it may be stolen.
There is no other way around except contacting previous organization's IT admin. Before buying the device from anyone check properly.
Your friend most likely purchased a stolen device. Apple can't help you.
Removing NYC Department of Education MDM from a privately purchased iPad
