Error loading higher quality video on iPhone with sufficient storage

I have error message with! Saying an error occurred while loading a higher quality version of this video. I have two TB storage. 32000 photos and videos what can I do. I thought it was enough.



[Re-Titled by Moderator]

Original Title: Problem opening videos

iPad, iPadOS 18

Posted on Jul 26, 2025 12:24 PM

Reply
2 replies

Jul 26, 2025 01:31 PM in response to GEMGODDESS

I see you have an iPad. So, can you tell us a bit more?

  • Are you using iCloud Photos to synchronize your devices?
  • Do you have “Optimize Storage” checked in Photos’ Settings
  • What does your iPad's Photos say under the Apple ID icon? Like this"

  • Do you see all your iPad's pictures at iCloud.com?
  • Have you checked to see if the Apple Account is really really the same on the Mac and on the iPhone and at iCloud.com?
  • Do you have more than 10% free storage on your iPad?
  • Do you have more than 10% free storage on your iCloud account?
  • Has this problem always existed, or did it just start? Can you think of anything that changed that might affect your device?


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Error loading higher quality video on iPhone with sufficient storage

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