I am trying to upgrade my Apple Care+ to Apple Care One and it keeps saying unable to process request. Server canceled purchase. How do I fix the problem so I can upgrade
Thank you
[Re-Titled by Moderator]
Original Title: Upgrading to Apple Care One
Did you by chance purchase your Apple Products from Costco, Amazon, or another Authorized Reseller that’s not Apple? If so, while that plan is active, you cannot add your device to AppleCare One. You must contact them to first remove the plan.
Thank you for your reply. I purchased it through Apple. I was able to speak to someone at Apple and they tried to confirm the purchase and was unable to. She took a shot of the message that popped up. and sent it to tech support and they had it fixed the next morning so I now have my coverage.
Thank you
Glad it’s resolved, enjoy!
Unable to upgrade from AppleCare + to AppleCare One
