I got new MacBook Air, but I think it is used

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Level 1

5 points

I got new MacBook Air, but I think it is used

I bought a MacBook M4 air on 14 July 2025, brand new, sealed packaging — no iCloud login, no migration done yet. Out of curiosity, I checked the Documents folder right after setup and found a file named Sameer_XXX.csv, showing a creation date of December 2024.

This seemed odd for a new device. I haven’t connected any external drives or restored anything, so I’m just wondering — is there any scenario where this is expected? Or is it more likely the device was used or repackaged?

[Re-Titled by Moderator]

Original Title: I got new macbook, but i think it is used, what should i do?

MacBook Air (M4, 2025)

Posted on Jul 23, 2025 12:51 PM

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Answer 1

sberman

Level 10

271,480 points

Jul 23, 2025 01:10 PM in response to n_noles

n_noles wrote:

I bought a MacBook M4 air on 14 July 2025

Assuming you’re certain you have an M4 model, this model was released by Apple on March 5, 2025.

Hopefully you purchased it from Apple directly or an Authorized Apple Retailer.

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Answer 2

John Galt

Level 10

153,610 points

Jul 23, 2025 01:13 PM in response to n_noles

Return it. Why anyone would buy a new Mac from anyplace other than Apple remains one of life's enduring mysteries.

That Mac is used. Not new.

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Answer 3

sberman

Level 10

271,480 points

Jul 23, 2025 01:16 PM in response to n_noles

n_noles wrote:

got it from amazon

Oops … that could well indicate a problem.

I believe Amazon.com is an Authorized Apple Retailer, but more likely, you purchased this from a third party using Amazon, and that party is not an Authorized Apple Retailer.

Was the price “too good to be true”? There’s a reason if so.

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Answer 4

John Galt

Level 10

153,610 points

Jul 23, 2025 01:38 PM in response to n_noles

By the way Amazon hosts a completely legitimate Apple Store which is recognized as an Apple Authorized Reseller. Nothing wrong with buying it from that site. That is not to be confused with "Amazon Refurbished" / "Renewed" or anything else. Apple is the only legitimate source for legitimately refurbished Apple products.

However... if you have a problem, require service, exchange / return / whatever, Amazon will refer you directly to Apple. They absolutely, positively will not get involved.

At one time Amazon offered a more generous "no questions asked" return policy, the same one as most items sold on Amazon. In that past may have been justification for favoring Amazon vs. Apple directly. That is no longer the case.

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