a diagnostic test prior to a Genius Bar meeting?

Question

a diagnostic test prior to a Genius Bar meeting?

I’m being managed on my iPhone, my tablet, my laptop and I called Apple Support for this ongoing issue. Spoke tonight very nice lady for about an hour and she set me up with an appointment at the Genius Bar. When I hung up the phone with her I received a text from the phone number 738245 to run a diagnostic on my phone prior to my meeting at the Genius Bar. I didn’t think twice about it and I ran the diagnostic. My question is was that a dumb move on my part? Have any of you ever been presented with the diagnostic over the phone? Please response and thank you!

iPhone 16 Pro, iOS 18

Posted on Jul 22, 2025 05:06 PM

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Answer 1

Urquhart1244

Level 10

145,686 points

Jul 23, 2025 02:21 AM in response to ChristmasThyme

What kind of diagnostic were you asked to run?

If it was an Apple tool from the Apple site, then that is fine.

If you were asked to run a third party tool downloaded from a non-Apple site, then you may have reason to be suspicious.

Did they say what to do with the results?

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Answer 2

Allan Jones

Level 9

76,430 points

Jul 23, 2025 07:36 AM in response to ChristmasThyme

...and she set me up with an appointment at the Genius Bar.

Do you have a email confirmation from Apple.com for that appointment showing the store location?

I'm pretty sure her setting you up with a Genius appointment indicates you were in contact with Apple and not one of the many "support posers" who infest search engines. The scammers would not do that.

To me it makes sense that the appointment process could trigger a request for some preemptive testing to reduce the in-person time required at the store.

Still, you are wise to ask here.

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