Alarm froze up and no alarm sound

Carma22 wrote:

We hereby request full compensation for the incurred expenses and expect a prompt resolution. Please inform us how Apple intends to resolve this situation and compensate us for the losses caused.

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Carma ~ This may help:

Contacting Apple

And regarding the iPhone XS which 'froze' — a common cause in old models is that the aging battery is weak and needs replacing.

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