MacBook Pro not accepting password

Megzey wrote:

Hey guys our MacBook Pro has had an issue where it will physically not accepting the correct password combination on startup, I’ve followed tutorials online to reset the password in the terminal and even this does not work.

Possibly resetting it with the Apple ID may work but it won’t connect to wifi in its startup window. I can connect to the wifi when I enter the terminal on startup but after rebooting to the screen where I enter password it won’t let me sign in.

any help would be appreciated this happened a few years ago but the mac has important things on it I would like to still to use it!

Is this a new issue, old issue, what changed?

were you having other issues independent of the psswd?

What exact mac is this?

Do you have an external keyboard you can plug in and see if the psswd is accepted correctly there...