Macbook Pro M1 14" 2021 keyboard has specific keys that do not work, but then randomly they all work.

As I am typing this the problem is happening. My delete, up arrow, esc, dash, and plus keys all pick and choose when they want to work. 90% of the time when I click those keys nothing happens, but every once in a while they decide to work. The thing is, it's either all those keys work or don't. there is no scenario where delete works and the others still do not, etc. It is driving me up a wall. I have updated to the latest macos 15.5 and restarted the computer many times. nothing has solved the issue. Any help would be much appreciated.


FWIW I also just got this macbook back from the genius bar for a screen replacement. This problem did not exist prior to the screen replacement.

MacBook Pro 14″, macOS 15.5

Posted on Jul 19, 2025 02:20 PM

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Question marked as Top-ranking reply

Posted on Jul 19, 2025 04:28 PM

paddy203 wrote:

As I am typing this the problem is happening. My delete, up arrow, esc, dash, and plus keys all pick and choose when they want to work. 90% of the time when I click those keys nothing happens, but every once in a while they decide to work



FWIW I also just got this macbook back from the genius bar for a screen replacement. This problem did not exist prior to the screen replacement.


Take it back and have them address this issue.


You have a 90 day limited warranty on all work parts and labor fro the recent work.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple Support - Apple Support


1 reply
Question marked as Top-ranking reply

Jul 19, 2025 04:28 PM in response to paddy203

paddy203 wrote:

As I am typing this the problem is happening. My delete, up arrow, esc, dash, and plus keys all pick and choose when they want to work. 90% of the time when I click those keys nothing happens, but every once in a while they decide to work



FWIW I also just got this macbook back from the genius bar for a screen replacement. This problem did not exist prior to the screen replacement.


Take it back and have them address this issue.


You have a 90 day limited warranty on all work parts and labor fro the recent work.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple Support - Apple Support


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Macbook Pro M1 14" 2021 keyboard has specific keys that do not work, but then randomly they all work.

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