Apple TV error ACF-9000

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Level 1

4 points

Apple TV error ACF-9000

Hello,

I've recently moved into an apartment from my work with an Apple TV from a previous occupant. When I turn the TV on, I see "We're sorry, something didn't work quite right. Please try again later. Reference Code: ACF-9000" and a button that says "Retry". I'm unable to do any action besides muting/changing the volume and shutting off the TV; trying to go to the home doesn't do anything and neither does the back button or select.

Apple TV HD

Posted on Jul 18, 2025 9:36 AM

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Answer 1

Urquhart1244

Level 10

146,118 points

Jul 18, 2025 1:57 PM in response to DanielM8270

ACF-9000

This is about the communication between the Spectrum TV app and the remote Spectrum servers.

Please consult with Spectrum Support if this issue persists.

If you are not a current Spectrum TV subscriber, then that may be the issue.

Verify that the Apple TV system software is up-to-date (tvOS 18.5 at this time).
Try force-quitting the misbehaving app. Then re-launch, and try again.
Try deleting the misbehaving app. Then re-download, re-launch, and try again.
Contact Spectrum Support for further assistance.

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