Frustrating Battery performance & Screen time on new macbook m4 pro

I bought my macbook m4 pro last week on 07/07/2025 from iplanet indiranagar Bengaluru as i live in Bengaluru currently and there are only 2 official apple store in India one in Delhi and other one is in Mumbai, after a use of 1 week i observed there is a significant amount of shortage in screen time and battery performance (6-8)hrs for working on gcp cloud platform and nothing major plays in background apart from shotrr(screen capture) , bartender(system monitoring software), at the time of purchased it was promised about 22 hrs of screen time on video streaming; and 14 hours of wireless web browsing; as i was not doing any one of them and just accessing gcp through web-browser(chrome);

My friend is using same device he is getting 16-18 hours working on x code , vs-code & YouTube,chrome who bought from another place ;


Now when I taken my laptop to iplanet care(apple authorised service centre) they checked in diagnostic; and told me to take backup and do os installation even after that ,the screen time was found 5 hrs even after cleaning the os by iplanet care technician; the battery status is still 100% , when I submitted v/s when I seen after service in macbook ios description; but this problem Persist even after fresh install of OS. I clearly see as a customer this is manufacturing defect;



What is this service apple?

Clearly frustrated for new macbook pro m4?

MacBook Pro 14″

Posted on Jul 18, 2025 9:02 AM

Reply
16 replies

Jul 18, 2025 10:28 AM in response to Ddeadpool

Ddeadpool wrote:
Not i am not running any major which will utilized CPU or GPU as barely in 1 week usage I have heard any fan opration noise.

Did you check Activity Monitor? On my M4 Pro MBP with only one application (Activity Monitor) running, there are over 800 processes running on the CPU. The fans aren't a good indicator, either. I can batch convert RAW images (CPU/GPU intensive) and the fans remain off. I only hear them spin up during a long video transcode.

Jul 18, 2025 1:43 PM in response to Ddeadpool

Chrome is particularly resource-intensive because it installs Google which renders your Mac a full time information-harvesting and -uploading "bot" for Google's purposes. Those processes can't be turned off or disabled, even if you quit the Chrome browser. Even without knowing what else is installed on that Mac it is all but assured a multitude of Google's automatically updating virus-like processes are causing your Mac to work overtime.


Get rid of it. No one needs Chrome. Follow these removal instructions.


—senior contributor John Galt


https://support.google.com/chrome/answer/95319?hl=en&co=GENIE.Platform%3DDesktop#zippy=%2Cmac


https://chromeisbad.com/


Jul 18, 2025 1:45 PM in response to Ddeadpool

Ddeadpool wrote:

Ya I read that what u are telling is they are telling upto 22 hrs
What u mean is that is max but you can't expect always it will give 22 hrs; is that u are referring
But what i am telling on average case it should have given atleast 12-15 hrs? Is that also not possible?

No. It depends on what third party software you have installed on the system. Even if you don't have any third party apps installed, you may still have some Apple features or services enabled which may be using enough energy to cause the battery to drain more quickly.


I find some days my M1 & M2 laptops may go the whole day with lots of battery charge left over, but on another day I may only get 5 or 6 hours of usage on the battery. Nothing significant has changed on my laptops other than perhaps having a different number of apps and/or browser tabs/windows open.


I don't think so it is
expectation problem ; as i am asking for what value was promised.

Apple never made any promises. They gave you the test results under very idea & favorable testing conditions. It would not surprise me that they may have turned off various macOS features in order to achieve those results....very common with hardware vendors performing benchmarks for advertising & marketing purposes.


You can always hire a lawyer to pursue any perceived promises you believe Apple made.


And yes the the technician is ready to replace the battery if I am not satisfied that's what their promise is.

That is an option, but more than likely you will see the same results. There is always a slight chance you do have a defective battery. It is rare for a brand new Apple battery to have issues, but it cannot be completely ruled out since even Apple's service diagnostics and the macOS battery condition status cannot actually detect many battery related failures.


But I am asking , for new device can this problem can exist?

I don't know anything about any consumer laws in India so I don't know what your legal options are. That is something you need to ask a lawyer. My guess is another new laptop will have the same results if you restore it with the same configuration setup as your current laptop. Have you actually tested an identical laptop in an Apple Store to compare results keeping in mind the laptop in the Apple store is unlikely to have any third party software installed and is unlikely to have iCloud & other services enabled which could affect performance.


Jul 18, 2025 9:50 AM in response to Ddeadpool

You are posting Marketing information, used to suggest COMPARATIVE battery performance, NOT a guarantee of performance under any conditions. The footnotes on the original source pages make that much more clear.


To attain those numbers you would have to replicate that laboratory experiment EXACTLY, using Safari, and NOT have any google extensions of any description loaded on your Mac, and absolutely positively NOT be using Chrome, the Mac's worst resource-hungry nightmare.


a side note re AI:


AI can provide the AVERAGE of all answers anyone has posted on the internet. AI does not necessarily provide Authoritative information, only Typical information. That information could be very wise, or it could be published by folks who cannot distinguish down from up. AI does not know (or care)


To judge accuracy, you need to see the sources, and decide whether they are authoritative, or even applicable. And You MUST rule out AI hallucinations.

Jul 18, 2025 10:32 AM in response to Ddeadpool

Did you even READ footnotes 4 and 5 that show on that information you posted?


Those results were obtained under tightly-controlled laboratory conditions, and NOT using Chrome.


You don't seem to be hearing what a mess Chrome (and the google extensions loaded with it) makes of your Mac's performance.


<< he is getting 5 hrs on my machine; don't you think then there is issue with hardware?>>


No, I do not think there is any hardware problem, only an expectations problem.


And if there were such a problem, why has your Apple-Authorized technician not offered to swap out hardware under warranty to fix it?

Jul 18, 2025 9:13 AM in response to Ddeadpool

That computer is a battery-CAPABLE device. It is not optimized as a battery-operated device. (It is NOT an iPhone.)


Your computer performs best when connected to AC power, such as the power adapter. It can use the full output of the Power Adapter AND when doing especially challenging work will also freely "borrow" power from the battery. In some cases, even with the power adapter connected, the charged state may decline during very stressful work.


When used only on battery, your computer has no extra cushion of power, and may perform more slowly. However, for ordinary non-stressful tasks this may not be objectionable (possibly not even noticeable.)


In general, you should ALWAYS connect a power source when it is possible to do so, and only run on batteries (which could be somewhat slower) when no power sources are at hand. Modern Macs maintains optimum battery charge levels under program control, and will NEVER over-charge. Activate Battery Health Management and do not spend another moment of your time thinking about charging.

Jul 18, 2025 10:59 AM in response to Grant Bennet-Alder

Ya I understand what u are saying but what i am telling is when the apple authorised technician ; who has cleaned my os and he is running safari not chrome to with 10+ tabs opened to check performance; and he is getting 5 hrs on my machine; don't you think then there is issue with hardware?

Forget about 22 hrs let keep this ideal cas,e it should give atleast 15-16 hrs on average case? But it is giving at most 6 hrs which is 72% reduction .


Also i am using ai that is correct but if u carefully see this answer is taken from apple site only

Here is the link and screenshot you can refer

https://www.apple.com/in/macbook-pro/specs/#:~:text=Battery%20and%20Power,96W%20USB%2DC%20Power%20Adapter



[Edited by Moderator]



Jul 18, 2025 9:42 AM in response to Grant Bennet-Alder

Thank your for your reply; and i appreciate your suggestion however what i see from apple official sources



Is what I have put in the post. I can't see battery performance on during battery consumption or direct power consumption;


as when we talking about 22 hrs it should logically means

Working on battery only; as when the AC power is on your laptop it will never turn off as u giving constant power;



Second thing is laptop's are about portability if we are buying a machine for this much huge price the value we expect during purchase because I can seen difference between what is promised and what i am getting ; that is point of raising this issue?


At last i just want to know is it only me or everyone is getting the same problem for this newer chip m4 pro 10 core cpu 10 core gpu 512 gb varient;

As I already talked to my developer friend and he is not having this issue.


[Edited by Moderator]




Jul 18, 2025 10:53 AM in response to Grant Bennet-Alder

Ya I read that what u are telling is they are telling upto 22 hrs

What u mean is that is max but you can't expect always it will give 22 hrs; is that u are referring

But what i am telling on average case it should have given atleast 12-15 hrs? Is that also not possible? I don't think so it is

expectation problem ; as i am asking for what value was promised.

Also may be i was using Chrome i and I got 6-8 hrs of screen time; even with clean os installation, the technician is getting 5 hrs of screen time on safari not chrome ;


And yes the the technician is ready to replace the battery if I am not satisfied that's what their promise is.


But I am asking , for new device can this problem can exist?



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Frustrating Battery performance & Screen time on new macbook m4 pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.