iPhone 13 wallet cannot be read on retail machine although credit cards are valid
iPhone 13 is not recognized when trying to use a credit card in wallet. Nothing happens when i hold the phone to the payment screen at any store.
iPhone 13, iOS 18
iPhone 13 is not recognized when trying to use a credit card in wallet. Nothing happens when i hold the phone to the payment screen at any store.
iPhone 13, iOS 18
Are you successfully authenticating yourself beforehand w/ with FaceID …
… and does your phone’s screen display “Hold Near Reader” ?
Has it worked previously ?
Are you successfully authenticating yourself beforehand w/ with FaceID …
… and does your phone’s screen display “Hold Near Reader” ?
Has it worked previously ?
You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
yes, face id ok, double click on side ok. iPhone instructs to put phone facing screen of retailers payment machine but no response, nothing processes
Has it worked previously ?
yes it worked a few months ago when I first tried it, but now it doesn’t. I’ve tried at various locations (gas stations, stores) but without success.
Thanks for jumping in. 👍
You’re welcome! It’s probably an NFC hardware issue. Could be the case, if OP is using one.
My thoughts exactly.
iPhone 13 wallet cannot be read on retail machine although credit cards are valid