iPhone 13 wallet cannot be read on retail machine although credit cards are valid

iPhone 13 is not recognized when trying to use a credit card in wallet. Nothing happens when i hold the phone to the payment screen at any store.

iPhone 13, iOS 18

Posted on Jul 17, 2025 04:51 PM

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Question marked as Top-ranking reply

Posted on Jul 17, 2025 05:01 PM

Are you successfully authenticating yourself beforehand w/ with FaceID …


… and does your phone’s screen display “Hold Near Reader” ?


Has it worked previously ?


https://m.youtube.com/watch?v=EKB8_OeWGDo

8 replies

Jul 18, 2025 05:01 AM in response to kbkitty

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support

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iPhone 13 wallet cannot be read on retail machine although credit cards are valid

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