Apple Cash payment shows as sent, but recipient didn’t receive funds

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Level 1

5 points

Apple Cash payment shows as sent, but recipient didn’t receive funds

I sent a payment with Apple Cash, from my bank account. It was pending in my bank account for two days. It is now gone. It didn't clear, it's just gone. But in the Apple Cash transaction list it says Sent/Completed. The other person didn't receive it. Does the payment just cancel after a couple days if it's not able to be transferred successfully?

[Re-Titled by Moderator]

Original Title: Apple Cash payment confusion

iPhone 14 Pro Max, iOS 18

Posted on Jul 14, 2025 12:15 PM

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Answer 1

Jeff Donald

Level 8

41,394 points

Jul 14, 2025 01:03 PM in response to JennStar75

If your bank didn’t clear the transaction and is withholding funds, that can lead to issues. You need to be proactive and contact an Apple Cash Specialist at Green Dot Bank. Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank.

Contact Green Dot Bank:

by calling (877) 233-8552,
by mail for disputes at P.O. Box 9, West Chester, Ohio,
by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
visit www.greendot.com

https://applecash.greendot.com/termsconditions/

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