Difficulty scheduling Genius Bar appointments for non-listed issues

Thank you for replying with your concerns, Christine Altieri. 😉

Here at the Apple Support Community, we are volunteers (thoughtful Apple users) who share knowledge in an effort to help others, such as yourself.

We don’t have the power to look into accounts or schedule appointments.

I wish you the best, but you must take the steps necessary to contact Apple Support:

* United States: 1-800-APLCARE.

* Contact Apple Support.

* Get Support.

All the best! 👋🏼😉

Sorry you seem frustrated, but you aren't speaking with Apple here. This is a user to user only forum, which Apple doesn't actively participate, nor read for user feedback.

If you're in the US, you can call Apple at: 800-MY-APPLE and they can help you get an appointment where you want for whatever issue you may have.

You can also let Apple know your thoughts here --> Product Feedback - Apple

Simply go into your local store and talk to any person directly who can assist in setting up an appointment and you can also learn about Sessions offered at your local store where they may have hands on classes on a variety of topics. I understand it may be an extra trip for you, but that will get you one on one interaction and they are more than happy to help.

You could also give feedback on the Website Feedback page, since your issue is with using apple.com.

Cheers!

Have you tried finding the page for the store you wish to use? Iff I go tothe site for my nearest store, I see separate links for Shopping and Genius Bar appointments links across the top:

Genius Bar appointments are primarily for hardware issues. “In addition to the Genius Bar for hardware repairs, you have more immediate support options. Get your questions answered by an expert via phone or chat.” Genius Bar Reservation and Apple Support Options - Apple

Depending on the help you need you might call it chat Apple so they can help you get an appropriate appointment scheduled instead.