iphone 15 pro not counting steps or stairs climbed on fitness app

Have restarted phone and made sure everything on the app is turned on. Don’t know why it’s not working. It worked fine just a couple days ago. Nothing damaging has happened to the phone.

iPhone 15 Pro Max, iOS 18

Posted on Jul 13, 2025 12:53 PM

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2 replies

Jul 13, 2025 12:57 PM in response to roadhunter75

roadhunter75 wrote:

Have restarted phone and made sure everything on the app is turned on. Don’t know why it’s not working. It worked fine just a couple days ago. Nothing damaging has happened to the phone.


if a restart does not solve your problem proceed


Have you shutdown & restarted the iPhone ie power off/on...

Restart your iPhone - Apple Support


Reset or a Force Restart,

Force restart iPhone - Apple Support


Restore from backup, restore as new device.

Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support



Put your iPhone in diagnostics mode - identify potential hardware and software issues

How to put your iPhone in diagnostics mode - Apple Support




you can file a bug report /submit your Apple Feedback here: Product Feedback - Apple


The current stable release of iOS including bug fixes, security updates is iOS 18.5

Update your iPhone or iPad - Apple Support



Jul 13, 2025 12:57 PM in response to roadhunter75

roadhunter75 wrote:

Have restarted phone and made sure everything on the app is turned on. Don’t know why it’s not working. It worked fine just a couple days ago. Nothing damaging has happened to the phone.

Completely close out of the app, and try doing a force restart Force restart iPhone - Apple Support

Once phone boots back up do some walking and check the app again.

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iphone 15 pro not counting steps or stairs climbed on fitness app

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