Trouble accepting a Family Sharing invite

Hello,


My dad sent me an invite to join his Family Sharing group on Apple, but I can't accept the invitation. Every time I click the link, I just get an error that says "There was a problem loading this page. Try again or come back later." Trying again & coming back later both reliably produce the same failed result (as I have, unfortunately, confirmed through rigorous experimental trials [and tribulations]).


I've contacted the Apple Support chat a couple times about this issue, but they seem to get snagged on the fact that I don't have any Apple devices. But I do have an Apple account, and my sister was somehow able to accept her invitation without using or owning an Apple device.


I have tried accepting the link across multiple browsers & devices, resending the invite link, sending the link via text message & email both. I've even tried accepting it on my dad's iPad, but since it's associated with his account, it either thought he was trying to accept his own invitation, or I used a private tab in a non-Safari browser & just got the same error page.


Has anyone run into this issue, and is there a workaround or solution? I've included a screenshot of the error page, although it's hard to imagine a less helpful error page.


Any help would be much appreciated. I'm pretty much stuck at this point, and if I have to enter many more 2FA codes I fear my soul will wither to a point where I may no longer be capable of enjoying the services the Apple platform offers.


Thanks,

Nash



Posted on Jul 12, 2025 7:25 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 27, 2025 1:01 AM

I had a similar issue just now. Invited my partner, but when she opened the link in the email message, the Family Sharing page states "There was a problem loading this page".


We tried restarting the computer, signing her Mac out and back in to her Apple account, and ensuring Safari was signed in to her Apple account when opening the link. It was always the same result.


Contacted support and was asked if we had tried the "Invite in person" option. Gave it a go and it worked!


This requires the new family member to sign in to their Apple account on the Family Organiser's device. My partner was prompted to enter the two-factor authentication (2FA) code which appeared on her Macbook Pro. I presume other 2FA options are available for those without Apple devices. 


No idea why the original link doesn’t work, but hope this helps someone.

2 replies
Question marked as Top-ranking reply

Aug 27, 2025 1:01 AM in response to nash440

I had a similar issue just now. Invited my partner, but when she opened the link in the email message, the Family Sharing page states "There was a problem loading this page".


We tried restarting the computer, signing her Mac out and back in to her Apple account, and ensuring Safari was signed in to her Apple account when opening the link. It was always the same result.


Contacted support and was asked if we had tried the "Invite in person" option. Gave it a go and it worked!


This requires the new family member to sign in to their Apple account on the Family Organiser's device. My partner was prompted to enter the two-factor authentication (2FA) code which appeared on her Macbook Pro. I presume other 2FA options are available for those without Apple devices. 


No idea why the original link doesn’t work, but hope this helps someone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Trouble accepting a Family Sharing invite

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.