Prime Video stopped working on my Apple TV since July 2025

On my apple tv prime video is just showing a blank screen Jul-2025


[Re-Titled by Moderator]

Original Title: ptime video stopped working on my apple tv July2025

Apple TV 4K, tvOS 18

Posted on Jul 12, 2025 4:46 PM

Reply
1 reply

Jul 12, 2025 9:54 PM in response to Warp_9

I can’t replicate your issue. On my Apple TV box, this app works just fine.


Try this for any misbehaving app:

  1. Update your Apple TV system software to the current version, if not done already.
  2. Force-quit the app, then relaunch and try again.
  3. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  4. If the issue still persists, delete the app, re-download and try again.
  5. If the issue still persists after that, then contact the app developer for further assistance.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Prime Video stopped working on my Apple TV since July 2025

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.