Since my emailprovider Domainfactory changed its setup to using Microsoft Exchange certain – not all – emails that I save, turn out to have been saved without content. I depend on being able to look up old emails. I run MacOS 15.5. Mail 16
[Re-Titled by Moderator]
Original Title: Email saved without content
MacBook Pro 14″, macOS 15.5
jan_sve wrote:
Since my emailprovider Domainfactory changed its setup to using Microsoft Exchange certain – not all – emails that I save, turn out to have been saved without content. I depend on being able to look up old emails. I run MacOS 15.5. Mail 16
Report your issue to you domain factory.
I did speak to Domainfactory. They pointed out it must be a local Apple Mail problem, as they deliver the email to Microsoft Exchange, which sends it on to my Mac – and to my Iphone. An email which I have then opened, read and saved locally in Apple Mail, may then have lost its content when I look it up later, whereas other saved emails from the same person and near in time, may have kept their content. I estimate that the content-less emails make up about 25 % of locally saved emails on the Mac. Meanwhile, on Microsoft Outlook webmail the email will be available – with content. And also on my Iphone. The disappeared-content emails only happen on the mac. I have used Domainfactory for email and web for 20 years (as well as MacOS and Apple Mail locally) and before they migrated their email to Microsoft Exchange this problem has never occurred. Somewhere locally this disappearance is triggered – by some signal from Microsoft Exchange?
How to retrieve lost email content on macOS 15.5?
