Non-functional built-in keyboard on MacBook A1708

franciszek17 wrote:

Hi, I have a MacBook A1708, and something recently happened to it.

The built-in keyboard isn't working. The backlight is on, and I can even use shortcuts at startup, like command r, etc., but after starting it, I can't enter my password or even type anything in the menu that opens after using command r. Any ideas on what I can do?

[Re-Titled by Moderator]

Original Title: Macbook a1708 keyboard

re: A1708 — This is one of the least specific ways to describe your Mac...

Specifics found here >About this Mac: MacBookPro13,1 / MacBookPro14,1

see: vintage and obsolete...

Obtaining service for your Apple product after an expired warranty - Apple Support

Obtaining service for your Apple product after an expired ...

A work-a-round is plug in an external keyboard.

I would not spend any $$ on a repair for this old machine with an infamous "Butterfly" keyboard, which are subject to issues from the start... Repairs/replacements only carry a 90-day limited warranty.

If you made it this far with no keyboard issues, consider yourself lucky— time to upgrade to a newer machine is my recommendation.

Plug in a USB keyboard and see if that works.

If it does, then make a Time Machine backup of your data to an external drive.

Then seek service for the computer.

Get your Mac repaired and see how much will it cost: Mac Repair & Service - Apple Support 

You can make a Genius Bar appointment for hardware/software service and support using this link: Contact Apple Support - Apple Support

Call Customer Support (800) MY–APPLE (800–692–7753) or on line /getsupport.apple.com/ 

or call AppleCare Support at 1-800-APLCARE (800-275-2273)