My Rs 2000 payment not showing up in Apple ID balance

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Level 1

4 points

My Rs 2000 payment not showing up in Apple ID balance

Hello! I regularly add funds to my Apple ID for subscriptions via google pay. Accordingly I paid Indian Rs 2000 but it is not reflected then I did again Rs 750 but it reflected immediately like it always does. Also Apple sent the receipt. What can I do about this 2000 which has been debited in my bank and google pay also confirms to have sent this payment to Apple ID. Screen shot attached

[Edited by Moderator]

Original Title: Add Funds Apple ID

iPhone 13, iOS 18

Posted on Jul 12, 2025 1:59 AM

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Answer 1

Top-ranking reply

xWauwau

Level 3

662 points

Jul 12, 2025 2:30 AM in response to rayeshjain

So, you have added 2000 INR to your account, so been charged, yet Apple does not have it show up as available. If you have sent the money using unified payment interface (UPI), a lot of people have had issues as well with it. Make sure to get in contact with apple support and, if needed, request a refund from your bank. Apple support is available here: Contact - Official Apple Support

Your bank can be contacted via this page: https://www.hdfcbank.com/personal/need-help/contact-us

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Answer 2

Limnos

Level 10

426,983 points

Jul 12, 2025 7:52 AM in response to rayeshjain

This thread: I made a payment for extra storage for cl… - Apple Community

has a UPI transaction message image saying, "Payments may take up to 3 working days to be reflected in your account". I have not seen any Apple generated messages saying anything about a transaction time and that message appears to be one generated by UPI.

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