How do I save emails stuck on my iPad?

Something bad happened on my iMac and all of the emails in my iCloud.com inbox disappeared. I went to check my phone, and then they disappeared from there as well. So I quickly turned on airplane mode on my iPad so the emails wouldn't be wiped from there on the next sync with iCloud.


I then created a new mailbox under this iCloud account, on my iPad, and safely moved all the emails from the inbox into this new mailbox. Then I gave internet access to my iPad again. New emails are coming in fine, and I also see them on my iMac. But when I try to move a few emails from the backup mailbox I created, back into the inbox to be propagate back to my iMac, the emails only show in the inbox on my iPad and not iMac, so they are not syncing. It is very strange.


There seems to be no way to fix this problem, unless you have a good idea.


Please help if you can.


Thank you.

iPhone 7

Posted on Jul 9, 2025 08:07 PM

Reply
3 replies

Jul 10, 2025 08:31 PM in response to bentStaple

After going in circles with chatGPT for what seemed like forever, it offered a solution that worked. It had me go into where just the inbox folder was inside of this path:


Users/MyName/Library/Mail/V8/B5C589A7-8E1E-45B6-A0EB-FF69AD7E1D90/INBOX.mbox


  1. Use Time Machine to restore an earlier version of this folder.
  2. Then it suggested to copy this restored INBOX folder to the desktop.
  3. Next was to go back into Mail and import this .mbox folder on the desktop, which I did.


And just like that, all the emails were restored to my inbox, and re-synced over to my iPhone and iPad.


I can finally move on to other things.


Jul 9, 2025 08:11 PM in response to bentStaple

First, make sure the backup mailbox you created on your iPad is actually stored in iCloud and not on the device itself. Open the Mail app on your iPad, tap “Mailboxes,” and locate the folder. If it’s listed under “On My iPad,” then it's a local mailbox and won’t sync with iCloud. In that case, you’ll need to move the messages into a folder under the iCloud section. To do this, select all the emails, tap “Move,” and place them into a new iCloud mailbox—for example, a folder called "Sync Recovery" that you create specifically for this step.


Rather than moving the messages directly back into the Inbox (which sometimes causes syncing issues due to how iCloud treats restored messages), try first moving them to another iCloud-based folder. Create a new folder in iCloud, perhaps named “Recovered,” and move the messages there. Wait a few minutes, then check iCloud.com or your iMac to see if the emails appear in that folder. If they do, that confirms the emails are now properly syncing through iCloud.


Once the emails are visible in the “Recovered” folder across your devices, try moving them back into the Inbox—but do this from your iMac or iCloud.com, not the iPad. Moving them from within the iCloud environment (as opposed to from a device that had previously been offline) will help ensure that the messages are correctly re-indexed by iCloud and propagate as expected across all devices.


If the Inbox on your iMac still doesn't reflect the changes, try rebuilding the Mail app’s index. Open the Mail app on your iMac, go to the Inbox, and then click Mailbox > Rebuild. This forces the app to re-download and re-sync all messages from the server. Additionally, it’s a good idea to check your account settings under Mail > Preferences > Accounts > iCloud > Mailbox Behaviors to ensure that the correct folders are assigned for Drafts, Sent, Trash, and so on. Misconfigured folder assignments can also interfere with proper syncing.


This issue most likely began with a corrupted sync or sudden data loss that triggered iCloud to delete the Inbox contents across devices. Because iCloud syncs deletions rapidly, it affected all connected devices—except your iPad, which you wisely disconnected in time. You've taken the most critical step by preserving the emails, and now it’s just a matter of carefully nudging iCloud to recognize and sync them properly again.

Jul 9, 2025 08:59 PM in response to zinacef

Thank you for your quick reply!


The mailbox I created on the iPad, called "Backup", is indeed stored in iCloud. I tried creating a mailbox "On my iPad", but that option doesn't exist anymore, at least not with the version of iOS I have, which is 17.


I already tried what you suggested, by moving 2 of the 1,000 emails from the Backup mailbox into another iCloud mailbox I created, called Big Backup. It shows the 2 emails as successfully moved on my iPad, but not on the iMac.


Rebuilding the Backup and Big Backup mailboxes on the iMac didn't seem to do anything.


Then I noticed another problem. On my iMac I've deleted the few emails that came into my inbox today, so that the inbox would be completely empty. I looked on the iPad and noticed today's and yesterday's emails, meaning the change I made on the iMac is not making it to the iPad. chatGPT suggested that I could turn off iCloud in the iPad settings for two minutes, and turn it back on, but it also said its risky, because the Backup and Big Backup mailboxes, which did sync over to the iMac are completely empty, and once I turn iCloud back on in the iPad settings, those two empty folders on my iMac may sync over to my iPad, and remove the emails I've managed to protect thus far.


So what can I do on the iPad to get it to start syncing again. It should have picked up on the fact that I deleted today's emails on my iMac.


Thank you for helping me!


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How do I save emails stuck on my iPad?

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