Does MacBook Pro M2 top case water damage repair fall under AppleCare+ ?
I have a 13” MacBook Pro M2 (2022) with AppleCare+.
The screen is water-damaged (Apple said this is accidental damage), my battery is under 80%, and one of the keyboard keys is missing.
Both the Apple Store and an authorized Apple provider (iCenter at Central Phuket) are saying I need to pay over 15,000 THB because the missing key requires a full top case replacement — even though I’m already paying the ฿3,600 AppleCare+ accidental damage fee for the screen.
My understanding is that if the top case (keyboard + battery) needs replacing, and it’s part of the repair caused by damage or wear, it should be included in the same AppleCare+ incident.
Shouldn’t this be a single repair with one AppleCare+ service fee (฿3,600)? I need help confirming the policy. Thank you.
[Re-Titled by Moderator]
Original Title: Top case of MacBook Pro m2 2022
MacBook Pro 13″