Request for Assistance with Moisture Inside MacBook Screen
I am writing to seek your assistance regarding an issue with my MacBook. Recently, I noticed the presence of moisture droplets visible under the screen, which is affecting the display quality.
Please allow me to clarify the circumstances:
- The MacBook has never been exposed to external water or liquid.
- There are no signs of battery swelling or any physical damage.
- The device has not been dropped or subjected to severe overheating.
- The moisture appeared gradually after some period of normal use.
- Although the warranty has expired, I believe this may be due to a manufacturing defect.
Given the above, I kindly request that you consider the possibility of a complimentary repair or replacement of the affected parts. I would greatly appreciate your guidance on the next steps I should take and any documentation you may require from my side.
Thank you very much for your attention to this matter. I look forward to your prompt response.
MacBook Air 13″, macOS 15.5