Request for Assistance with Moisture Inside MacBook Screen

I am writing to seek your assistance regarding an issue with my MacBook. Recently, I noticed the presence of moisture droplets visible under the screen, which is affecting the display quality.


Please allow me to clarify the circumstances:


  • The MacBook has never been exposed to external water or liquid.


  • There are no signs of battery swelling or any physical damage.


  • The device has not been dropped or subjected to severe overheating.


  • The moisture appeared gradually after some period of normal use.


  • Although the warranty has expired, I believe this may be due to a manufacturing defect.

Given the above, I kindly request that you consider the possibility of a complimentary repair or replacement of the affected parts. I would greatly appreciate your guidance on the next steps I should take and any documentation you may require from my side.

Thank you very much for your attention to this matter. I look forward to your prompt response.

MacBook Air 13″, macOS 15.5

Posted on Jul 9, 2025 4:08 AM

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Request for Assistance with Moisture Inside MacBook Screen

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