Urgent Support Request – MacBook Screen issue

Dear Apple Support Team,

I hope this message finds you well.

I am reaching out regarding a serious issue with my MacBook Air (13”, 2022). A few days ago, I noticed what appeared to be moisture or condensation droplets underneath the screen glass. I want to stress that the device was never exposed to any external liquids, and there are no signs of battery swelling or physical damage. It was used under normal conditions, though it had been exposed to warm temperatures during travel.

At first, the moisture appeared to affect only the inner screen visually. although the device still powers on. I see the lighting of ice light bulbs from below

Even though my warranty has expired, I believe this issue may be the result of an internal defect (such as a sealed screen problem or condensation from normal thermal cycling) rather than user-related damage.

Therefore, I kindly request that you:

Evaluate whether this qualifies for a complimentary repair or screen replacement under exceptional circumstances;

• Let me know the next steps I should take;

• Inform me of any required documentation or inspection procedures.
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I greatly appreciate your support and look forward to your assistance with resolving this issue.