Activation Lock Denied on Apple Watch SE – Despite Proof of Purchase

Hi,


I’m posting here because I’ve exhausted all support options, and I still can’t get access to an Apple Watch I legally purchased.


Back in early 2024, I bought an Apple Watch SE from an authorized carrier in the U.S. (as part of a buy-one-get-one promotion). The watch was activated on my account and used without issue.


Later, it became Activation Locked, tied to an Apple ID that Apple has since deactivated. Which they also won’t give me a reason as to why either. I cannot access that account or the device.


I submitted three Activation Lock removal requests to Apple:


  • The first two included a purchase receipt and photos of the watch + box (with visible serial number).


  • For the third, I added a government-issued ID from the original account holder, matching the receipt exactly.


All three were denied — no reason given.



Thank you.




[Edited by Moderator]

Apple Watch Ultra 2

Posted on Jul 8, 2025 4:52 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 8, 2025 5:49 AM

No one here can be of any assistance to you. No one here is an Apple employee or Apple contractor. We are all just fellow users and have no access to your account. All any of us can do is suggest you continue to escalate your issue further up the Apple Support hierarchy ladder. That your Apple ID (now called Apple Account) was deactivated means something went on that you may not want to discuss.

1 reply
Sort By: 
Question marked as Top-ranking reply

Jul 8, 2025 5:49 AM in response to Standbyme__

No one here can be of any assistance to you. No one here is an Apple employee or Apple contractor. We are all just fellow users and have no access to your account. All any of us can do is suggest you continue to escalate your issue further up the Apple Support hierarchy ladder. That your Apple ID (now called Apple Account) was deactivated means something went on that you may not want to discuss.

Reply

Activation Lock Denied on Apple Watch SE – Despite Proof of Purchase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.