why does Cox keep closing out the questions I have with no responses, I want to ask a question it

For example, why does my phone not save my frequently used emojis anymore? So many questions like these are out there with non-responses.

Cox, please leave unanswered questions open

iPhone 16 Pro Max, iOS 18

Posted on Jul 7, 2025 11:49 AM

Reply
2 replies

Jul 8, 2025 09:20 AM in response to MSG1994

Apple does not respond to threads in these user-to-user communities. (Neither does Cox 😉)


Apple has not stated a reason for the time interval (about three months) before an inactive thread is closed. As discussion of Apple moderation of the forums runs afoul of the Terms of Use Agreement we all agreed to follow on signing up here. Section B.1.ii.


As for questions going unanswered, those who respond are other end users, not Apple, and we respond on a time-available basis. There an estimated 3 million forums users of the English-language forum version alone and maybe 50-75 long-serving volunteers who routinely respond here on a daily basis. You can't force volunteers.


You can contact the moderation team if you want. Their contact information is in the Terms of Use document I linked above.





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why does Cox keep closing out the questions I have with no responses, I want to ask a question it

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